Privacy policy
This privacy policy explains how CCS Surfaces collects, uses and protects your personal data when you contact us, request a quote, place an order, or use our website.
Who we are
CCS Surfaces
Unit 8, Randswood Farm, The Common, West Wratting, Cambridge, CB21 5LR
Email enquiries@ccssurfaces.co.uk
Phone 01223 290832
What data we collect
We may collect the following information:
- Name and contact details such as email and phone number
- Company name and job title where relevant
- Project address or site details
- Information you provide in messages, drawings or photos
- Website usage data such as pages visited and approximate location based on IP address
How we use your data
We use your data to:
- Respond to enquiries and provide quotes
- Arrange surveys, templating, fabrication and installation
- Provide invoices, receipts and order updates
- Improve our services and website performance
- Meet legal and accounting obligations
Lawful bases for processing
We process personal data under one or more of the following lawful bases:
- Contract to provide a quote or deliver services you request
- Legitimate interests to run our business and respond to enquiries
- Legal obligation for accounting and tax requirements
- Consent where you have opted in, such as certain cookies
Sharing your data
We do not sell your personal data. We may share data with trusted providers only where needed to deliver services, such as:
- Payment and accounting providers, including Stripe, our card payment processor
- Website hosting and email service providers
- Suppliers or subcontractors involved in your project, where relevant
Data retention
We keep personal data only as long as necessary for the purposes described above, including legal, accounting and warranty needs.
Your rights
You have rights under UK data protection law, including:
- Access to your personal data
- Correction of inaccurate data
- Erasure in certain circumstances
- Restriction of processing in certain circumstances
- Objection to processing based on legitimate interests
- Data portability where applicable
- The right to complain to the Information Commissioner Office
How to contact us about privacy
Email enquiries@ccssurfaces.co.uk
Or write to our address above.


